Ottoflex double stretch zone cuff
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product details
areas of application
- Composite sealing in damp rooms and wet rooms under ceramic coverings and natural stone using the thin-bed method
- Sealing of pipe penetrations in mixer taps
- Suitable for pipe penetrations with 20 - 37 mm outer diameter
Characteristics
- Secure connection with OTTOFLEX® liquid film / sealing slurry / sealing sheet
- Simple and quick processing
- Ideal for pipe penetrations in mixer taps
- Extremely elastic and tear-resistant
- Age-resistant
standards and tests
- Corresponds to the water impact classes W0-I, W1-I, W2-I and W3-I for the crack class R1-I according to DIN 18534
- Complies with the moisture exposure classes according to ZDB and abP
- Corresponds to stress classes W1, W2, W3, W4, W5 and W6 according to ÖNORM B 3407
- EMICODE® EC 1 Plus - very low emissions
- French VOC emission class A+
data sheets & tests
shipping methods
We offer various shipping options to suit your needs. The available shipping methods are:
- Standard: Delivery within 5-7 working days.
- Express: Delivery within 1-3 working days (plus shipping costs).
shipping costs
Shipping costs vary depending on the shipping method chosen and the destination. During the order process, the total shipping cost is clearly displayed before the order is confirmed.
processing times
Orders are usually processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
shipment tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track the status of your delivery directly on the courier's website.
shipping address
Please provide a correct and complete shipping address when ordering. We are not responsible for delays or delivery problems caused by incorrect or incomplete addresses.
delivery problems
If you have any problems with the delivery (e.g. lost, damaged or not received package), please contact us at info@shop-lamela.de . We will do our best to resolve the situation as quickly as possible.
returns
If you wish to return a product, please consult our Returns and Refunds Policy for more information on procedures and return conditions.
contact
For further information regarding shipping questions, you can contact us by email at info@shop-lamela.de or by phone at 07158 9569646 .
Payment and Shipping
The following conditions apply to all orders:
shipping conditions
Delivery takes place within Germany (domestic) and to the countries listed below:
-
Delivery countries:
AT (Austria), BE (Belgium), BG (Bulgaria), CZ (Czech Republic), CY (Cyprus), DK (Denmark), EE (Estonia), FI (Finland), FR (France), GR (Greece), HR (Croatia), HU (Hungary), IE (Ireland), IT (Italy), LT (Lithuania), LU (Luxembourg), LV (Latvia), MC (Monaco), MT (Malta), NL (Netherlands), PL (Poland), PT (Portugal), RO (Romania), SK (Slovakia), SI (Slovenia), ES (Spain), SE (Sweden).
shipping costs (DHL)
The shipping costs include an additional €2 for packaging. They are calculated depending on the delivery address, shipping method and weight of the order. The following options are available:
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Standard shipping within Germany (DHL):
- Up to 2 kg: 7.49 € (including packaging)
- 2 to 5 kg: 8.99 € (including packaging)
- 5 to 10 kg: 12.49 € (including packaging)
- 10 to 20 kg: 20.99 € (including packaging)
- 20 to 31 kg: 25.99 € (including packaging)
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Deliveries abroad:
- shipping fee (gross)
-
- Up to 2 kg: 21.99 € (including packaging)
- 2 to 5 kg: 27.99 € (including packaging)
- 5 to 10 kg: 30.99€ (including packaging)
- 10 to 20 kg: 37.99 € (including packaging)
- 20 to 31 kg: 52.99 € (including packaging)
delivery times
- Standard shipping within Germany: 3–5 working days
- Standard shipping to EU countries: 5–10 working days
payment terms
Payment for the goods can be made using the following payment methods:
- advance payment (bank transfer)
- PayPal
- credit card (Visa, Mastercard)
- Sofortüberweisung
- Invoice (only for regular customers or after credit check)
Important instructions
- Delivery will only take place after receipt of payment (except for purchase on account).
- In the case of returns due to a cancellation, you will bear the direct costs of the return.
customs duties and taxes
For deliveries outside Germany, customs duties and import taxes may apply. These are to be borne by the buyer.
Return and Refund Policy
right of withdrawal
You have the right to cancel the purchase contract within 14 days without giving any reason. The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
conditions for return
To be eligible for a return, the products must:
- Be unused and in the same condition in which they were received.
- In the original packaging with all labels and seals, if applicable.
- Must be returned with the receipt or proof of purchase.
Return procedure
To exercise your right of withdrawal, you must send us an unambiguous statement of your decision (e.g. a letter sent by post or email). You must return the product at your own expense to the address indicated in the order confirmation.
shipping costs
The shipping costs for the return are at the customer's expense, unless the product is defective or incorrectly delivered.
refund processing time
Once we receive the product and inspect the condition, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed and the amount will be automatically credited back to the original method of payment within a few days (usually within 14 days).
exceptions
Some types of items are not returnable, including:
- Customized or made-to-measure products.
- Perishable goods such as food, flowers or opened cosmetic products.
- Software, CDs or DVDs whose seal has been opened after delivery.
Defective or damaged products
If you receive a defective or damaged product, please contact us immediately to arrange a return or exchange. In this case, we will cover the shipping costs.
contact
If you have any questions about returns and refunds, you can contact us at the following email address: info@shop-lamela.de or by phone at 07158 9569646.