Collection: FAQ - Frequently Asked Questions

Shipment

Which shipping companies do you use?

We ship your orders via DHL, UPS, Hermes and DPD.

How long does shipping take?

Within Germany, shipping time is usually 2-5 working days. For international orders within Europe, delivery times may vary depending on the destination country.

Do you also ship internationally?

Yes, we ship within Europe. The exact shipping times depend on the destination country.

Are there shipping costs?

Yes, shipping costs depend on the weight and size of the package. These are automatically calculated in the checkout once you complete your order.

Return and Exchange

How long do I have to return an item?

You have 14 days to return an item after receipt.

Under what conditions can I return an item?

Returns are only possible if the item is in its original packaging and unused. Please ensure that the product is returned in perfect condition.

Who bears the costs for the return shipment?

The costs for return must be borne by the buyer.

Can I exchange a product?

Yes, you can exchange a product. However, the customer is responsible for shipping the exchange.

payment

Which payment methods do you accept?

In our online shop you can pay using the following methods:

• PayPal
• credit card (Visa, Mastercard, American Express, Maestro)
• Klarna
• Apple Pay
• Google Pay
• Shop Pay

Do you offer installment payments?

We currently do not offer installment payments.

Is the payment secure?

Yes, the security of your data is very important to us. We use modern encryption technologies and all payments are processed securely via verified providers.

orders

Can I change or cancel my order?

Yes, you can change or cancel your order as long as the goods have not been dispatched. Please contact us by email or phone to make any changes or cancellation.

Can I track the status of my order?

Yes, once your order has been dispatched you will receive an email with a tracking code that you can use to track the status of your delivery.

Can I order as a guest?

Yes, you can order from us as a guest without a customer account.

products

Is there a guarantee on your products?

For electrical devices we offer a guarantee of up to 2 years, depending on the manufacturer.

Can I get advice on the products?

Yes, we offer product advice. Please feel free to contact us by email or phone for more information about our products.

discounts and promotions

How do I find out about discounts and promotions?

Sign up for our newsletter to be informed about discounts, special promotions and exclusive offers.

Contact and Customer Service

How can I contact you if I have questions or problems?

You can contact us by email or phone. We will be happy to help you with any concerns.

When is your customer service available?

Our customer service is available from Monday to Friday between 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 6:00 p.m. On Saturdays we are available from 10:00 a.m. - 2:00 p.m.